Payment Methods and How to Top Up Your Balance

You can pay for numbers and top up your balance in several ways. All available methods are shown in your Personal Account when you top up. 

1. Log in to your Personal Account.
2. Click the “Top up balance” button. Your balance is shown in US dollars.
3. Enter the amount, click "Next" and choose a payment method.
4. In the “Payment confirmation” window, check the amount to pay, the payment method and the total, and click “CONFIRM”. To change something, click “BACK”.
5. Complete the payment. For some methods, for example crypto, an invoice is generated after you confirm. See “How to pay with crypto” below.

The balance is credited after the provider confirms the payment. Card and crypto top-ups usually arrive within 2 to 3 minutes. You can then buy or renew numbers. See How to purchase a number.

You can create an invoice for a bank wire transfer yourself in your Personal Account:

1. To ensure that your company’s name and address are automatically included in your invoices, please add this information in your personal profile settings.
1. Go to the balance top-up.
2. Enter the amount and click “Next”.
1. Choose “Invoice EUR” or “Invoice USD” as the payment method. The minimum amount for each is 50.
3. In the “Payment confirmation” window, check the amount and the total to pay.
   
   The total includes the payment method fee: for example, for 50.00 USD the total is 50.5 USD.
3. Click “DOWNLOAD INVOICE” to get the invoice. 
5. Pay the invoice by bank transfer using the details from it.

1. Enter the amount and choose “Crypto” as the payment method.
3. After you confirm, an invoice for payment is generated. The invoice is valid for 1 hour, so have your wallet ready before you confirm.
4. Send the payment to the address from the invoice.

Some payment methods include a processing fee charged by the payment provider. The fee depends on the method. The “Payment confirmation” window shows the total to pay with the fee before you confirm the payment. For example, when you top up 15.00 USD with crypto, the total is 15.75 USD, and for 50.00 USD with an invoice, it is 50.5 USD. You can check the exact amount for each method in your Personal Account.

• Wait a few minutes and refresh the page. Some methods confirm the payment with a delay.
• Check that the payment was not declined by your bank or payment provider.
• If the money was taken but the balance did not change, contact our support team and send the date and time of the payment, the amount, the method and a screenshot or receipt.

Invoice for your company

To generate an invoice containing all your company's details, add this information to your personal profile. Enter your company name and address in your profile settings, and these details will be included automatically in every subsequent invoice generated for payment.

Refunds

All refunds are processed according to our refund policy. To request a refund, follow the steps described in the policy.

See also

• How to purchase a number
• Which type of number is best to choose
• Transactions, top-ups and number renewals
• Guide to Your Personal Account: Features, Settings & Navigation